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Tuesday, 19 March 2019

We operate an appointment system for all doctors, nurses and clinics. Appointments may be made by telephoning 01443 670567.  Routine appointments may be booked up to 3 weeks in advance for the doctor and 16 weeks for the nurse, which will enable us to offer you an appointment at a time more suitable to your requirements.  If you cannot keep an appointment, please inform us as soon as possible as this will assist in oversubscribed situations. 

You can book an appointment 3 weeks in advance for a doctor, appointment times are between the hours 8.45 am - 9.05 am and 16.55 pm - 17.15 pm, you can ring at any time to book an appointment in advance.

The Practice also offers routine appointments which can only be booked on the day.  Please telephone between 8.00 am and 10.30 am or 2.30pm and 4.30 pm if you want to book one of these appointments. As our telephone lines are very busy, during the hours of 8 am and 9 am and 2.30 pm and 3.30 pm we are only able to deal with appointments, house calls and emergencies.  For all other enquires please call outside of these times.

If the doctor or nurse wants you to have a blood test, please make an appointment with one of our phlebotomists.  They are available mornings only.

Patients arriving more than 10 minutes late may be required to make an alternative appointment, as they will not be seen.

EMERGENCY TREATMENT – Normal Surgery Hours

Medically urgent cases will be seen without an appointment, but this may involve waiting.


Out of hours calls are requests for EMERGENCY medical treatment outside normal surgery hours. 

Should you have a medical EMERGENCY between 6.30 pm and 8.00 am, weekends and bank holidays, you should telephone our Out of Hours medical provider 0300 123 50 60

Please do not contact the Out of Hours service unless you have an urgent medical problem that cannot wait until the surgery opens.

When you contact OUT OF HOURS, your call will be answered by a receptionist who will take some personal details and information about the problem you are calling about.  They may need to ask you about any medical conditions you have or any medication you are taking.  You may be referred to a doctor for triage.

Should you need to see a doctor, you may be offered an appointment in a Care Centre – usually the Royal Glamorgan Hospital.  You will be expected to make your own way to the centre, but transport may be provided for people with access difficulties.  You must make an appointment before attending the centre.

A home visit will only be made if the doctor on duty considers it necessary.

If a patient is unconscious, suffering severe chest pain, has severe breathlessness or is suffering heavy blood loss, we suggest you dial 999 and ask for an ambulance.


Patients are requested to telephone BEFORE 10.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable to doctor to allocate priority to house calls. A doctor may telephone you before attending. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

Home visits are reserved for the elderly and infirm. Anyone requesting Home Visits for children will be asked to attend the surgery. Lack of transport is not a valid reason for requesting a Home Visit.


You may ring and speak to the doctors or practice nurses for advice. However, reception staff may ask you to ring back at a more convenient time, when the doctors/nurses are available.


New patients are expected to attend for a medical examination with a nurse prior to being accepted on our practice list. Please bring a specimen of urine and any current medication.


Please inform us if you change your address, including postcode and telephone number.


Patients requiring an ambulance are requested to telephone the Transport Booking Centre on telephone number 0800 32 82 332 at least one week before your appointment.


Repeat prescription slips may be given if thought necessary by your doctor for long-term treatments.  Repeat prescriptions may be obtained by leaving your slip at the surgery, or by post (enclosing a stamped self-addressed envelope).  Please allow 48 hours notice for repeat prescriptions to be prepared.  To avoid mistakes, repeat prescription requests will NOT be taken over the telephone.  Unless written on a repeat prescription slip, no item will be prescribed without prior consultation. 

Should you wish your prescription to be sent directly to the pharmacy, please mark this clearly on your repeat prescription slip.



Copyright © 2009 Parklane-Surgery.co.uk, all rights reserved.
Created and Hosted by RM Web Design

This site is run by the staff in the practice as a free service. We endeavour to keep it as up to date and accurate as possible and welcome any suggestions you can make for improvements. The website is not connected with the practice computer system and there is no confidential information contained on it.

We cannot accept any responsibility for patients who are not registered with us. We work hard to maintain this website but cannot guarantee that it is free of errors. This is particularly important to remember when looking at links to other web pages, which may contain information that we cannot verify.

Most importantly, none of the information provided is intended to replace advice given by a doctor to a patient about their healthcare. If any advice on this service conflicts with advice personally given by your doctor we ask you to contact your doctor before making any changes.

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